Pickens Medical Supply at 1617 East Church Street # E, Jasper, Georgia.

Worst Experience I've ever had, bar none. it is now May 17th, and I have been trying unsuccessfully to obtain a CPAP replacement mask since the last week of April. Everyone I spoke to gave me a different story. First they said they didn't receive the records from my prior provider. These had to be sent three times. then they said they needed a prescription from Dr. That was sent. Then they said the Dr. didn't include enough information, and my doctor had to submit additional information. Then they let it sit in their office almost a week before submitting it to "Sleep Central" which is apparently their supplier for CPAP masks. Sleep Central guaranteed me that they had all the info they needed and I would receive my mask in 3- 5 days. After almost another week, I called today, and guess what? Supposedly, they are no longer a Medicare competitive bidder, so they cannot complete my order!!! (They KNEW I had Medicare from DAY 1) I need to start the entire process with another company now. Oh and by the way, I can no longer use my old mask since the rubber around the face mask is completely shot and will not hold suction. I plan on reporting to Medicare as well.